1.1 Order Placement
- You can place orders for our handmade art products through our website at www.homespunwithlovee.in
- Please ensure that all the necessary details, including product specifications, quantity, and shipping information, are accurate before submitting your order.
- For a customised Order, please share all your details in Product notes and email us the Photos in High resolution (if any) at email@example.com with your Order ID Number
1.2 Order Confirmation
- After placing your order, you will receive an email confirmation with the details of your purchase.
- If you do not receive an order confirmation within 4 hours, please contact us at firstname.lastname@example.org to verify your order.
2.1 Shipping Times
- We strive to process and ship your order as quickly as possible.
- Shipping times may vary based on the product’s availability, complexity, and your location.
- Estimated shipping times for regular products is 3-5 days and for Customised Products it is 10-15 days.
- Please note for Resin Art products we cannot do an urgent order as they need minimum 2-3 days of complete drying time of each layer of Resin.
2.2 Shipping Costs
- Shipping costs will be calculated during the checkout process and will depend on the shipping method, destination, and order size.
- Any applicable customs duties, taxes, or fees are the responsibility of the buyer.
2.3 Tracking and Delivery
- Once your order is shipped, you will receive a tracking number via email and text message.
- You can track the status of your shipment using the provided tracking number.
- We are not responsible for delays caused by shipping carriers or customs processes.
- Once product is shipped we cannot control the delivery time and product condition in which it will be delivered, although we ensure to ship the products with trusted Delivery partners only.
3.1 Eligibility for Returns
- If you have ordered a regular product (Non personalised) you are eligible for return of the product only if the product is delivered in incorrect as per the final Order Invoice generated.
- To be eligible for a return, the product must be in its original condition, unused, and undamaged.
- Returns must be initiated within 7 days of receiving the product.
3.2 How to Initiate a Return
- To initiate a return, please contact our customer support team at email@example.com
- Provide your order number, a detailed reason for the return, and photographs of the product, if applicable.
- Our customer support team will guide you through the return process.
- If your product is a customised product, then return is not applicable
4. Exchange & Refund
4.1 Exchange & Refund Process
- Once your return is received and inspected, we will inform you based on availability whether its eligible for refund or exchange.
- Refunds will be issued in the same form of payment used for the original purchase.
- Please allow 7 business days for the refund to be processed and appear in your account.
- If your product is a customised product, then refund is applicable only if product delivered is damaged and not usable at all. Product unpacking video will be needed mandatorily for this case. If your case is found genuine, then you will be eligible for 40-60% of return based on customisations implemented.
4.2 Refund Exceptions
- Shipping charges are non-refundable.
- If the returned product is not in its original condition or is damaged due to customer misuse, we may deduct a restocking fee or refuse the refund.
5. Contact Us
If you have any questions or concerns about our Order, Shipping, Return, and Refund Policy, please contact us at our email firstname.lastname@example.org or Instagram – @homespunwithlovee. We are here to assist you and ensure your satisfaction with our handmade art products.